Refund Policy

This policy states Sumzy's own refund / money-back position. Payment, invoicing, VAT/sales tax, and the mechanics of issuing any refund are handled by Freemius, Inc. as Merchant of Record under Freemius's own policies; this document is the Sumzy-side guarantee that Freemius surfaces at checkout and that the Terms of Service §7 references.

1. In short

Sumzy gives you two layers of protection when you try it:

• A 14-day free trial that requires a payment card but does not charge you during the trial. Cancel before it ends and you pay nothing (see §2).
• A 14-day money-back guarantee on your first paid charge after the trial converts, so you can change your mind even after the first payment (see §3).

Renewals after the first charge are handled by cancellation rather than refund (see §4), which is the standard, sustainable approach for a subscription product. This is a commercial guarantee offered in addition to, and without reducing, any mandatory consumer-law rights you have in your country (for example EU/UK distance-selling withdrawal rights). Where a statutory right gives you more than this policy, that statutory right applies.

2. The free trial is your main evaluation window

• Sumzy offers a 14-day free trial that requires a payment card. You are not charged during the trial.
• The trial automatically converts to a paid subscription at the end of the 14 days unless you cancel before it ends. A reminder is sent before your first charge so the conversion is never a surprise.
• During the trial a per-account generation cap applies (server-side), so the trial is a genuine evaluation, not unlimited free usage.
• Cancel any time during the trial and you pay nothing. This is the simplest way to avoid a charge entirely.

3. 14-day money-back guarantee on the first paid charge

• If your trial converts and you decide within 14 days of that first paid charge that Sumzy isn't right for you, contact us (see §7) and we will refund that first charge in full.
• The guarantee covers the first charge only, on either a monthly or an annual plan. For an annual plan, the refund is the full first-year amount if requested within those 14 days.
• We may decline refunds in cases of abuse or fraud (for example, repeated trial-then-refund cycling across accounts, or chargeback abuse).
• The refund is issued through Freemius to your original payment method; timing follows Freemius's and your bank's processing times.

4. Renewals

• Subscriptions renew automatically (monthly or annually) until you cancel.
• Renewal charges are generally non-refundable. The remedy for not wanting to continue is to cancel before the next renewal. When you cancel, you keep access through the end of the period you have already paid for, and you are not charged again.
• We may, at our discretion and as a goodwill matter, refund or pro-rate a recent renewal; for example, an annual renewal you tell us about shortly after it charged and before meaningful use of the new term. This is goodwill, not an entitlement, and does not change the rule above.
• Annual vs monthly: the same rule applies to both. Because an annual renewal is a larger single charge, we encourage you to set a reminder before your annual renewal date, or switch to monthly, if you are unsure about continuing.

5. How to cancel

• You can cancel your subscription at any time from your Sumzy/Freemius account (the account portal Freemius provides), or by contacting us (§7).
• Cancellation stops future charges. While your subscription remains active, including the period you have already paid for after cancelling, your summaries continue displaying normally and a temporary backend outage will not remove them (the plugin renders from a local copy). Once the subscription fully lapses, the plugin stops displaying summaries on your storefront and our backend stops generating new ones. Your stored summaries are not deleted and reappear if you resubscribe. Consistent with the Terms (§2, §7).

6. Freemius as Merchant of Record

• Freemius, Inc. is the Merchant of Record for your Sumzy purchase. Freemius processes your payment, issues your invoice, collects and remits applicable VAT/sales tax, and executes refunds to your payment method.
• This Sumzy policy sets the circumstances in which a refund is given; Freemius performs the mechanics under its own payment and refund processing policies, and your purchase is also subject to Freemius's checkout terms.
• For payment disputes or chargebacks, Freemius's MoR processes apply. Please contact us first (§7); we can usually resolve a billing question faster than a chargeback.

7. How to request a refund or get help

• Email hello@sumzy.io with your account email and order/invoice number.
• We aim to respond within 2 business days.
• You can also use the refund/cancellation controls in your Freemius account portal.